Luggage Storage FAQ

Keep My Luggage connects travellers with approved local businesses that provide temporary luggage storage. Start by searching for the city or location where you need storage, review the available Storage Hosts and select the option that best matches your plans. You then choose the relevant booking details and complete your reservation online. Once the booking is confirmed, you receive the information you need to locate the Storage Host and identify your reservation when you arrive.

At the location, the partner verifies your booking and accepts the luggage according to the applicable operating procedure. Your bags remain at the selected Storage Host until you return during the agreed collection period. This allows you to explore, attend meetings, visit attractions, eat, shop or continue travelling without having to carry your luggage with you.

Visit the Find Storage page and search using your city, destination or relevant location. Keep My Luggage will show the available Storage Hosts currently operating in the selected market. When choosing a location, consider where you will be immediately before dropping off your bags and where you need to go after collecting them, because a strategically located Storage Host can save considerable travel time.

For example, a traveller arriving by train may prefer storage close to the station or city centre, while someone checking out of a hotel may prefer a location between their accommodation and the area they plan to explore during the day.

Advance booking is strongly recommended because it confirms your reservation with the selected location and reduces the risk of arriving when the Storage Host has no remaining capacity. Availability can change depending on the date, opening hours, local demand, number of bags and the capacity of each individual partner.

Booking in advance is particularly useful during weekends, holidays, festivals, peak tourist periods and other times when a destination may receive significantly more visitors than usual. It also gives you the opportunity to plan your route around a confirmed location rather than searching for storage after you arrive.

Keep My Luggage storage starts from €3.90 per day. The exact amount applicable to your reservation is displayed before you complete the booking so you can review the price before paying. Pricing may depend on factors such as the selected destination, Storage Host, storage period and the number or type of bags included in the reservation.

The price shown during the booking process is the relevant price for that reservation. Always review the booking summary and any applicable terms before completing payment.

Keep My Luggage works with approved local businesses that provide designated luggage storage as part of the network. Each eligible bag is protected by the Keep My Luggage guarantee up to €3,000 against covered loss, theft or damage, subject to the applicable terms, conditions, exclusions and eligibility requirements.

Travellers should still use normal precautions when packing and storing luggage. Do not place prohibited items in storage, keep necessary travel documents and essential medication with you where appropriate, and review the applicable terms before leaving unusually valuable or irreplaceable property.

Your bags are stored by local businesses that have joined the Keep My Luggage partner network and have been approved as Storage Hosts. These can include hotels, hostels, shops, travel businesses, hospitality businesses and other appropriately staffed premises that have suitable space for luggage storage.

The details relevant to your selected location are provided through the booking experience so you know where you are going and can identify the business when you arrive.

You must not store prohibited, illegal, dangerous, hazardous or otherwise restricted items. Travellers should also exercise caution before leaving exceptionally valuable, fragile or irreplaceable belongings in stored luggage. Items such as passports, essential medication, cash and other belongings that you may urgently require should generally remain with you where practical.

The definitive rules governing prohibited items, eligibility and liability are contained in our Terms & Conditions, which should be reviewed before booking if you are unsure whether a particular item is appropriate for storage.

Have your Keep My Luggage booking confirmation available when you arrive. Follow the instructions provided with your reservation and present the relevant booking information to the Storage Host so the partner can identify your reservation and process the luggage drop-off correctly.

It is useful to review the location details before travelling there, particularly if you are working with a tight train, bus or flight schedule. Make sure you know the opening hours and allow sufficient time to reach the location and later return for collection.

Yes. One of the main reasons travellers use luggage storage is to cover relatively short periods when carrying bags would otherwise interfere with their plans. You may have several hours between hotel check-out and an evening flight, arrive early before accommodation check-in, spend part of the day in a city while travelling onward, or simply want to visit attractions without carrying luggage.

The practical storage period available to you depends on the selected Storage Host’s opening hours and the terms shown during booking, so always check that your planned collection time is compatible with the location before completing the reservation.

Yes. This is one of the most common use cases for luggage storage. Travellers often arrive several hours before accommodation is available or must leave their room long before their flight, train or bus departs. Instead of planning the entire day around their bags, they can reserve a nearby Keep My Luggage location, drop off their luggage and return to collect it later.

This can be especially useful in city centres where carrying suitcases through crowded streets, museums, restaurants, shopping areas or public transport can make the final or first hours of a trip unnecessarily difficult.

Always check the opening and closing times of your selected Storage Host and plan to return with enough time to collect your bags before the business closes. Opening hours vary from partner to partner, so a late collection that might be possible at one location may not be possible at another.

If you realise that you may be late, contact the Storage Host or Customer Support as soon as possible rather than waiting until after closing time. Additional storage time, alternative collection arrangements or charges may apply where relevant, depending on the circumstances and applicable terms.

Some hotels may agree to hold luggage for people who are not guests, but this depends entirely on the individual property and should never be assumed. Hotels may restrict luggage storage to registered guests, decline requests because of security or capacity, or charge separately for the service.

Booking through Keep My Luggage gives you a confirmed storage arrangement with a participating Storage Host instead of relying on an unplanned request to a business that may not be able to accept your bags.

Many hotels allow their own guests to leave luggage before check-in or after check-out, but individual policies differ. Smaller accommodation providers, apartments and self-service properties may have no reception or secure luggage area, while other hotels may have limited capacity during busy periods.

If your accommodation cannot store your bags, search Keep My Luggage for an available location near the hotel, transport connection or area you plan to visit.

Some airports provide lockers or staffed left-luggage facilities, while others offer limited services or none at all. Airport storage can also be inconvenient if your plans involve travelling into the city and returning later simply to retrieve your bags.

Keep My Luggage provides an alternative through local Storage Hosts in supported destinations. Depending on your itinerary, a location near a city centre, station, hotel district or attraction may be more practical than leaving luggage at the airport. Search your destination to see the options currently available.

The Keep My Luggage network is expanding across multiple destinations. The most reliable way to see current availability is to use our Find Storage page, which shows the locations currently available through the platform.

You can also explore individual destination pages for more information about luggage storage in each market.

The best storage location is not always simply the one closest to your current position. Think about your complete route. Consider where you will be immediately before dropping off your bags, what you plan to do while they are stored and where you need to travel after collecting them.

A Storage Host near a railway station, bus terminal, city centre, accommodation district or major attraction may save significant time depending on your plans. Opening hours are equally important: a perfectly located business is not useful if it closes before you are ready to collect your luggage.

Keep My Luggage offers free cancellation for eligible bookings. The exact cancellation conditions and any applicable deadlines are shown as part of the booking process and are governed by the applicable Terms & Conditions.

If your travel plans change, handle the cancellation as early as possible rather than simply failing to arrive. This helps release storage capacity for other travellers and ensures that the booking is processed correctly according to the applicable policy.

If you have a problem with a reservation, cannot locate your Storage Host, need assistance with a cancellation or encounter another issue related to Keep My Luggage, visit our Customer Support page. When contacting support, have your booking reference and relevant reservation details available so the issue can be identified more quickly.

If the matter concerns an immediate drop-off or collection at an active reservation, provide as much detail as possible about the location and timing so the situation can be assessed efficiently.