Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following expressions shall have the meanings set out below, whether used in the singular or plural and regardless of capitalization where the context permits.

“Keep My Luggage”, “KML”, “we”, “us” or “our” means the operator of the Keep My Luggage digital marketplace and booking platform through which Travellers may identify, reserve and pay for luggage storage services offered by participating Storage Hosts.

“Platform” means the Keep My Luggage website, booking system, associated web applications, dashboards, interfaces, APIs and other digital services through which the Services are made available.

“Traveller” means any natural person who searches for, requests, purchases, books or uses luggage storage services through the Platform, including a person on whose behalf a Booking is validly made.

“Storage Host” or “Host” means an independent business, establishment, professional operator or other approved person or entity participating in the Keep My Luggage network and making suitable premises available for the temporary storage of luggage pursuant to Bookings made through the Platform.

“City Operator” means an independent person or business authorized under a separate commercial arrangement with Keep My Luggage to develop, coordinate, support or administer the Keep My Luggage network within an allocated territory, including, where applicable, identifying prospective Storage Hosts and assisting with local operations, provided that a City Operator shall not be considered the Storage Host in respect of a particular Booking unless that City Operator separately operates the Storage Location identified in that Booking.

“Storage Location” means the premises operated by a Storage Host at which luggage is accepted, stored and returned pursuant to a confirmed Booking.

“Booking” means a confirmed reservation made through the Platform for the storage of one or more Bags at a Storage Location during the period, and subject to the conditions, specified in the booking confirmation.

“Booking Reference” means the unique booking number, QR code, electronic confirmation or other verification credential generated by the Platform and associated with a confirmed Booking.

“Bag” or “Luggage” means a suitcase, travel bag, backpack, package or other permitted personal item accepted for temporary storage under a Booking.

“Storage Service” means the temporary acceptance, custody and return of Luggage by a Storage Host pursuant to a confirmed Booking.

“Booking Price” means the total amount displayed to and payable by the Traveller through the Platform in connection with a Booking, including any applicable storage charge, service charge, taxes or other amounts expressly disclosed before payment.

“Prohibited Item” means any article, substance, property or material prohibited from storage pursuant to Section 10 of these Terms and Conditions.

2. Nature of the Keep My Luggage Platform

Keep My Luggage operates a technology-enabled marketplace through which Travellers may discover available Storage Locations, obtain information concerning availability and pricing, make Bookings, submit payment and receive the information necessary to use a Storage Service, while Storage Hosts may offer temporary luggage storage capacity subject to the requirements imposed by Keep My Luggage and these Terms and Conditions.

Unless expressly stated otherwise in relation to a particular Storage Location, Keep My Luggage does not itself take physical possession of Luggage, does not operate the premises at which Luggage is stored and does not exercise continuous physical custody or control over Luggage after it has been handed to a Storage Host. The physical Storage Service is performed by the relevant Storage Host identified in the Booking, and the Storage Host remains responsible for performing the Storage Service in accordance with applicable law, these Terms and Conditions and any additional operational requirements imposed upon it by Keep My Luggage.

The Platform facilitates the contractual and commercial relationship between the Traveller and the Storage Host, including reservation, payment processing, booking verification and related customer-support functions. Nothing in these Terms and Conditions shall be interpreted as creating an employment relationship, partnership, joint venture, agency or fiduciary relationship between Keep My Luggage and a Storage Host or City Operator except to the extent expressly established by a separate written agreement.

3. Eligibility and Use of the Platform

A person making a Booking must be at least eighteen years of age and possess the legal capacity to enter into a binding agreement. By making a Booking, you represent and warrant that the information supplied by you is accurate, complete and current, that you are authorized to use the payment method submitted in connection with the Booking and that, where you make a Booking for or on behalf of another person, you have authority to bind that person to the provisions of these Terms and Conditions that are applicable to the use of the Storage Service.

You shall not use the Platform for any unlawful, fraudulent, misleading or abusive purpose; interfere with the operation or security of the Platform; attempt to circumvent the booking or payment process; impersonate another person; submit false booking or payment information; access another user’s account or Booking without authorization; scrape or systematically extract non-public information concerning Storage Hosts; or use information obtained through the Platform for the purpose of circumventing Keep My Luggage and entering into an unauthorized direct transaction with a Storage Host in respect of a Storage Service introduced through the Platform.

4. Searching for Storage Locations

The Platform may display Storage Locations on the basis of city, geographical area, availability, opening hours, capacity, price, distance or other relevant criteria. Any map marker, geographical indication or description displayed before completion of a Booking may represent an approximate location rather than the precise entrance or street address of the Storage Location.

Where Keep My Luggage operates an address-protection model, the precise street address, precise geographical coordinates, access instructions and other information necessary to identify or access the Storage Location may be withheld until a Booking has been successfully completed and payment has been confirmed. The Traveller acknowledges that this mechanism is intended to protect the integrity of the marketplace and the commercial relationship between Keep My Luggage and its Storage Hosts.

5. Booking and Confirmation

A Storage Service must be booked through the Platform. A Booking shall not be regarded as confirmed merely because a Traveller has viewed a Storage Location, commenced the checkout process or attempted to submit payment. A Booking becomes confirmed only when the Platform has accepted the transaction and generated a Booking Reference or booking confirmation.

The Traveller is responsible for verifying before payment the selected Storage Location or geographical area, date, intended drop-off and collection times, number of Bags, price and any other material booking details. Following confirmation, the Traveller shall receive booking information through the Platform and/or the contact details supplied during checkout.

The Booking is valid only for the number of Bags, date, time period and Storage Location specified in the confirmation. A Storage Host shall not be required to accept additional Bags or provide storage outside the confirmed period unless an additional or amended Booking has been properly processed through the Platform.

6. Booking Reference and QR Verification

The Booking Reference and any associated QR code constitute important verification credentials and must be retained by the Traveller for the duration of the Storage Service. The Traveller may be required to present the Booking Reference or QR code when delivering Luggage, collecting Luggage or communicating with Keep My Luggage or the Storage Host concerning the Booking.

The Traveller shall take reasonable measures to prevent unauthorized persons from obtaining or using the Booking Reference or QR code. Keep My Luggage and the Storage Host may request additional reasonable evidence of identity or booking ownership where circumstances indicate that a person attempting to collect Luggage may not be the person entitled to do so.

A Storage Host must not knowingly release Luggage to an unauthorized person and shall follow the booking-verification procedures established by Keep My Luggage. Where the Traveller cannot provide the required Booking Reference, QR code or other reasonable evidence establishing entitlement to collect the Luggage, collection may be delayed until the Booking can be satisfactorily verified.

7. Prices and Payment

The Booking Price applicable to a Storage Service shall be the amount presented to the Traveller through the Platform before completion of payment. Prices may differ between cities, countries, Storage Locations, booking periods or other circumstances and may include commissions, platform fees, taxes or other charges where applicable.

Payment must be completed using a payment method made available through the Platform. The Traveller authorizes Keep My Luggage and its payment service providers to process the amounts disclosed during checkout and to perform such payment authentication, authorization, fraud-prevention and refund operations as are reasonably necessary to complete or administer the Booking.

Storage Hosts shall not solicit or require a Traveller to make an unauthorized separate payment for a Storage Service already covered by a confirmed Booking, except where an additional service or additional storage has been expressly requested by the Traveller and is lawfully charged in accordance with the applicable Keep My Luggage procedures.

8. Delivery and Collection of Luggage

The Traveller must present the Luggage at the confirmed Storage Location during the applicable operating hours and within the period permitted by the Booking. The Storage Host may refuse to accept Luggage where the Traveller arrives outside operating hours, presents materially more Luggage than was booked, presents Luggage that cannot reasonably or safely be accommodated, refuses reasonable verification procedures, or attempts to deposit a Prohibited Item.

The Traveller is responsible for ensuring that each Bag is properly closed and reasonably suitable for storage and for retaining passports, identification documents, medication, payment cards, cash, keys and other articles that should remain under the Traveller’s personal control.

The Traveller must collect all Luggage before expiry of the applicable Booking and during the operating hours communicated for the Storage Location. Where a Traveller anticipates being unable to collect Luggage on time, the Traveller must contact Keep My Luggage or follow the extension procedure made available through the Platform as soon as reasonably possible.

9. Responsibilities of Storage Hosts

Each Storage Host is responsible for maintaining premises that are reasonably suitable for the Storage Service offered, taking reasonable precautions to protect accepted Luggage against unauthorized access, theft, loss and foreseeable damage, complying with applicable legal and regulatory obligations concerning its premises and business activities, observing the operating hours and capacity communicated through the Platform, and following Keep My Luggage procedures relating to booking verification, acceptance, storage and return of Luggage.

A Storage Host shall not intentionally disclose non-public booking information to unauthorized persons, misuse Traveller personal data, circumvent the Platform in relation to Bookings introduced through Keep My Luggage, or represent itself as being owned or operated by Keep My Luggage unless such representation has been expressly authorized in writing.

10. Prohibited Items

The Traveller must not place in storage, whether openly or concealed within another Bag, any item whose possession, transportation or storage is unlawful; firearms, ammunition, explosives or weapons; flammable, combustible, radioactive, toxic, corrosive or otherwise hazardous materials; illegal drugs, controlled substances or associated unlawful materials; live animals; perishable goods requiring special storage conditions; biological materials; human remains; stolen property; counterfeit goods where possession is unlawful; or any item whose nature may reasonably create a risk of injury, contamination, fire, damage or material disruption to persons, premises or other stored property.

Unless expressly permitted by Keep My Luggage in writing, Travellers should not place cash, payment cards, negotiable instruments, securities, jewellery, precious metals, precious stones, passports, irreplaceable documents, works of art, antiques, unique collectibles, highly valuable electronic equipment or other articles of exceptional financial or sentimental value in stored Luggage.

The Traveller remains responsible for the contents of each Bag and represents that the Traveller owns the contents or otherwise possesses lawful authority to store them. Where a Storage Host reasonably suspects that Luggage contains an unlawful or dangerous item, the Storage Host may refuse the Luggage and, where required or permitted by law, contact the competent authorities.

11. Security and Inspection

Storage Hosts may implement reasonable security procedures appropriate to their premises and the nature of the Storage Service. To the extent permitted by applicable law, a Storage Host may refuse to accept a Bag where its condition, contents, packaging, dimensions or other circumstances give reasonable grounds for concern concerning safety, legality or compliance with these Terms and Conditions.

Nothing in these Terms authorizes Keep My Luggage or a Storage Host to conduct an unlawful search of a Traveller’s property. Any inspection procedure must be carried out in accordance with applicable law and with due regard for the Traveller’s rights and legitimate expectations of privacy.

12. Cancellations, Changes and Refunds

A Traveller may cancel or modify a Booking only in accordance with the cancellation and modification conditions displayed during the booking process or otherwise published by Keep My Luggage and applicable to that Booking. Any entitlement to a refund shall be determined by the cancellation policy in force at the time the Booking was made, except where mandatory consumer law requires a different result.

No refund shall ordinarily be due merely because a Traveller fails to arrive at the Storage Location, arrives outside applicable operating hours, fails to collect Luggage within the booked period, books an incorrect city, date, time or number of Bags, or otherwise fails to use a Storage Service that remained available in accordance with the confirmed Booking, except where the applicable cancellation policy or mandatory law provides otherwise.

Where the Storage Host is unable to provide a confirmed Storage Service for reasons not attributable to the Traveller, Keep My Luggage may, depending upon the circumstances and availability, offer an alternative Storage Location, reschedule the Booking or provide an appropriate refund.

13. Lost, Damaged or Missing Luggage

A Traveller who believes that Luggage has been lost, damaged, tampered with or incorrectly released must notify Keep My Luggage as soon as reasonably possible and provide the Booking Reference together with a sufficiently detailed description of the circumstances and the affected property.

The Traveller may be required to provide photographs, receipts, proof of ownership, evidence of value, police reports, communications with the Storage Host, insurance information and any other documentation reasonably necessary to investigate the matter. The Traveller and Storage Host shall cooperate in good faith with reasonable requests made in connection with the investigation.

Where theft, fraud, criminal damage or other unlawful activity is reasonably suspected, the Traveller may be required to report the matter promptly to the competent police or other authorities and provide the corresponding report or reference number.

14. Guarantee, Insurance and Compensation

No statement concerning a luggage guarantee, protection amount, insurance coverage or maximum compensation shall apply unless such protection is expressly offered by Keep My Luggage in connection with the applicable Booking and the applicable conditions, exclusions and monetary limits have been communicated to the Traveller.

Where Keep My Luggage introduces a separate luggage protection or guarantee programme, that programme may be governed by supplementary terms establishing eligibility requirements, evidence requirements, claim deadlines, exclusions, maximum compensation, valuation rules and procedures for pursuing recovery against a Storage Host, insurer or responsible third party, and such supplementary terms shall form part of the agreement applicable to qualifying Bookings.

Unless expressly identified as insurance and provided in accordance with applicable insurance law, any commercial guarantee voluntarily offered by Keep My Luggage shall not be represented or interpreted as an insurance policy.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Keep My Luggage shall not be liable for indirect, incidental, consequential, exemplary or special losses, loss of profit, loss of opportunity, loss of anticipated savings, loss of business, loss of goodwill, missed flights, missed trains, missed appointments, accommodation expenses or other consequential costs arising from or connected with a Booking or Storage Service, except where such liability cannot lawfully be excluded or limited.

Nothing in these Terms and Conditions shall exclude or limit liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot lawfully be excluded, or any other liability that applicable law prohibits a party from excluding or limiting.

Because the physical Storage Service is performed by the Storage Host, responsibility for acts and omissions occurring during physical acceptance, custody and return of Luggage may rest with the Storage Host to the extent provided by applicable law. Keep My Luggage remains responsible for its own obligations in operating the Platform and shall not rely upon these Terms to exclude obligations that cannot lawfully be excluded.

16. Traveller Responsibility

The Traveller shall be responsible for loss, damage, expense or liability reasonably arising from the Traveller’s breach of these Terms, unlawful conduct, deposit of prohibited or dangerous property, materially false information or damage caused by the Traveller’s Luggage to the Storage Location, Storage Host, other stored property or third parties, subject in every case to applicable law.

17. Storage Host Independence

Storage Hosts participate in the Keep My Luggage network as independent businesses or service providers and are not employees of Keep My Luggage merely by virtue of their participation in the Platform. Storage Hosts remain responsible for their premises, personnel, taxes, licences, regulatory obligations, insurance requirements and business operations except to the extent expressly assumed by Keep My Luggage under a separate written agreement or required by applicable law.

18. City Operators

A City Operator may assist Keep My Luggage with expansion, Storage Host acquisition, local market development, operational coordination and other activities within an allocated territory pursuant to a separate agreement with Keep My Luggage. The existence of a City Operator within a particular city or territory does not, by itself, make the City Operator a party to a Booking between a Traveller and a Storage Host or render the City Operator responsible for physical custody of Luggage.

City Operators shall not make unauthorized representations, warranties or guarantees on behalf of Keep My Luggage or any Storage Host, alter Booking Prices outside authorized systems, collect unauthorized payments from Travellers, obtain or use Traveller information for unrelated purposes, or represent themselves as having authority exceeding that granted under their applicable City Operator agreement.

19. Circumvention and Direct Transactions

The Traveller and Storage Host acknowledge that the Platform, its technology, marketing activities, payment infrastructure and network development create the commercial connection through which the parties are introduced. Accordingly, neither party shall use information obtained through the Platform primarily for the purpose of deliberately circumventing the Platform in relation to a Storage Service introduced through Keep My Luggage, including by arranging an off-platform storage transaction intended to avoid applicable booking charges, commissions or other amounts legitimately payable through the Platform.

Keep My Luggage may suspend or terminate access to the Platform where it reasonably determines that a User has engaged in systematic circumvention, fraud or other material abuse of the marketplace, subject to applicable law and any contractual rights governing the relevant Storage Host or City Operator.

20. Abandoned and Uncollected Luggage

Luggage that remains uncollected after expiry of a Booking shall not automatically become the property of Keep My Luggage or the Storage Host. The Storage Host and Keep My Luggage may take reasonable steps to contact the Traveller and facilitate collection, and additional storage or administrative charges may apply where permitted by applicable law and disclosed to the Traveller.

Where Luggage remains uncollected for a prolonged period, it may be handled, transferred, delivered to competent authorities, disposed of or otherwise dealt with only in accordance with applicable law. Nothing in these Terms authorizes unlawful appropriation or disposal of a Traveller’s property.

21. Availability and Platform Operation

Keep My Luggage endeavors to maintain the availability and reliability of the Platform but does not warrant that the Platform will operate continuously, without interruption or without technical error. Access may be temporarily restricted because of maintenance, security events, payment-provider interruptions, telecommunications failures, third-party service failures, force majeure events or other circumstances beyond reasonable control.

Keep My Luggage may modify Platform functionality, booking procedures, Storage Location presentation, security measures and other operational features where reasonably necessary for security, legal compliance, marketplace integrity, service improvement or other legitimate business purposes.

22. Information Concerning Storage Locations

Keep My Luggage takes reasonable measures to present accurate information concerning Storage Locations; however, certain information is supplied or maintained by Storage Hosts, including business names, opening hours, capacity and operational characteristics. Storage Hosts are responsible for promptly notifying Keep My Luggage of material changes affecting their ability to perform Storage Services.

Photographs, maps, approximate geographical markers and descriptive information are provided to assist Travellers and may not precisely represent every physical characteristic of a Storage Location. The exact Storage Location information supplied after a confirmed Booking shall prevail where it differs from a general map marker or approximate pre-booking location.

23. Reviews

Keep My Luggage may permit Travellers who have completed eligible Bookings to submit ratings, reviews or other feedback concerning Storage Locations. Reviews must reflect genuine experiences and must not contain knowingly false statements, unlawful threats, discriminatory abuse, confidential information, personal data that the reviewer is not entitled to disclose, promotional spam or other unlawful content.

Keep My Luggage may moderate, refuse or remove review content where reasonably necessary to enforce these Terms, comply with law, prevent fraud or protect the rights of users, but shall not be required to alter a genuine negative review merely because a Storage Host disagrees with the Traveller’s opinion.

24. Intellectual Property

The Keep My Luggage name, logos, mascot, visual identity, software, website design, databases, text, graphics and other proprietary Platform materials are owned by or licensed to Keep My Luggage and are protected by applicable intellectual-property laws. Except as expressly authorized, no person may reproduce, distribute, modify, scrape, commercially exploit or create derivative works from protected Keep My Luggage materials.

Storage Hosts and City Operators may use approved Keep My Luggage signs, stickers, promotional materials and branding solely in accordance with the applicable partnership or operator agreement and brand guidelines, and any such permission may be withdrawn where the relevant commercial relationship terminates or where the branding is materially misused.

25. Personal Data and Privacy

Personal data collected in connection with use of the Platform shall be processed in accordance with the Keep My Luggage Privacy Policy and applicable data-protection law. Information necessary to perform a Booking may be shared with the relevant Storage Host, payment processor, service provider or other recipient where such disclosure has a lawful basis and is reasonably necessary for the provision, security or administration of the Service.

Storage Hosts and City Operators receiving personal data through the Platform must use such information only for authorized purposes and in accordance with their contractual and legal obligations, and must not sell, improperly disclose or use Traveller information for unrelated marketing or other unauthorized activities.

26. Fraud, Abuse and Suspension

Keep My Luggage may refuse a transaction, restrict access, suspend an account, withhold a payout pending investigation or terminate access to the Platform where it reasonably suspects fraud, payment abuse, false claims, manipulation of Bookings, misuse of QR codes, unauthorized transactions, circumvention, unlawful activity, material breach of these Terms or conduct creating a material risk to Travellers, Storage Hosts, City Operators, Keep My Luggage or third parties, provided that any withholding of funds shall remain subject to applicable law and the contractual rights of the affected party.

27. Force Majeure

To the extent permitted by applicable law, a party shall not be responsible for delay or failure to perform an obligation where performance is prevented by circumstances beyond that party’s reasonable control, including natural disasters, severe weather, flood, fire, epidemic, pandemic, war, terrorism, civil disturbance, governmental restrictions, widespread transportation disruption, telecommunications or electricity failure, payment-network interruption, industrial action or comparable events of force majeure, provided that this provision shall not excuse obligations that applicable law requires to be performed notwithstanding such circumstances.

28. Changes to these Terms

Keep My Luggage may amend these Terms and Conditions from time to time where reasonably necessary to reflect changes in the Platform, applicable law, payment arrangements, commercial operations, security requirements or the services offered. The version applicable to a Booking shall ordinarily be the version in effect when that Booking was made, unless a subsequent change is required by law or is expressly accepted by the relevant parties.

Material amendments affecting continued use of registered-user services may be communicated through the Platform, by email or by another reasonable method. Continued use of the Platform following the effective date of an amendment may constitute acceptance to the extent permitted by applicable law.

29. Severability

If any provision of these Terms and Conditions is determined by a competent court or authority to be invalid, unlawful or unenforceable, that provision shall, to the extent permitted by law, be interpreted or limited so as most closely to achieve its intended lawful effect, and the remaining provisions shall continue in full force and effect.

30. No Waiver

A failure or delay by Keep My Luggage in exercising a right or remedy under these Terms shall not constitute a waiver of that right or remedy, and the exercise of a right or remedy on one occasion shall not prevent its subsequent exercise, except where applicable law provides otherwise.

31. Entire Agreement

These Terms and Conditions, together with the Privacy Policy, applicable booking conditions and any additional terms expressly incorporated into a Booking, constitute the agreement governing the Traveller’s use of the Platform and Storage Service, without prejudice to separate agreements entered into between Keep My Luggage and Storage Hosts, City Operators, payment providers or other commercial partners.

32. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Netherlands, without prejudice to any mandatory consumer-protection rights that apply to a Traveller under the law of the Traveller’s country of residence or the country in which the Storage Service is performed and which cannot lawfully be excluded by contractual agreement.

Any dispute arising out of or in connection with these Terms, the Platform or a Storage Service shall be subject to the jurisdiction of the competent courts of Netherlands, except to the extent that mandatory applicable law entitles a consumer to bring proceedings before another competent court.

33. Contact

Questions, complaints, legal notices and requests concerning these Terms and Conditions or a Booking may be submitted to Keep My Luggage using the contact information published on the Platform. Communications concerning a particular Booking should include the relevant Booking Reference and sufficient information to enable the matter to be identified and investigated.

Keep My Luggage
Legal entity: Zologic
Registered address: Martinus Nijhoffweg 44, 2548 EP, Netherlands
Registration KVK number: 55518079
Email: info@keepmyluggage.com